Leveraging social media in politics

June 24, 2009

yes we did

Book Review
Yes We Did
An inside look at how social media built the Obama brand
By Rahaf Harfoush
New Riders/Voices that Matter. 2009. 199 p.

WASHINGTON (AFP) — The White House provided a live stream on Tuesday of President Barack Obama’s press conference on Facebook allowing users to give instant feedback on his remarks about Iran, health care other topics.

Hundreds of Facebook members from around the world posted their comments on a message board next to a video of the news conference while it was being shown live by the White House at apps.facebook.com/whitehouselive.

This happened yesterday. And it’s nothing new.

Among the things helped Obama win the national election last fall were the campaign’s savvy use of social media.

Author Rahaf Harfoush disclaims any intent to provide a how-to manual, but you can bet that many of Obama’s online communication strategies will be common in all political campaigns from this point forward.

Harfoush says the campaign’s success resulted from refinement—not invention. The team improved on social media tools to build a scalable organization with national reach. That allowed Democrats to compete in areas they had been unable to penetrate before.

This book offers a behind-the-scenes look at the 2008 presidential election and was written by an enthusiastic Democratic activist. So you may (or may not) need to set your politics aside.

The hub of the campaign’s communications was the web site, my.barackobama.com. Early supporters adopted the platform to continue and extend the organizing they had already been doing. They connected with Obama supporters outside their personal networks and amplified their organizational efforts.

“Nothing is more convincing or more powerful than hearing a story from someone just like you,”  Harfoush says. “Keep it real and keep it local.” The MyBO web site allowed users to create events, exchange information, raise funds, and connect with voters nearby.  More than 3 million people created an account on MyBO. They uploaded contacts from their Outlook and Gmail address books and invited their extended social network to joining MyBO. They created special interest groups like Electricians for Obama,  Texas for Obama, and Women for Obama.  They used the site to organize more than 200,000 offline events.

Supporters from across the country could log in and write a note of encouragement to precinct captains and volunteers. Through a unique fundraising campaign, previous donors were asked to match someone’s first-time donation.

Howard Dean’s presidential campaign was notable for its online fund raising success, yet was unable to convert online enthusiasm into actual votes, Harfoush says. When the Obama camp built their online grassroots movement, they ensured that online organizing translated into offline action.


PRs must reshape the profession

April 23, 2009

public relations

Book review
Putting the Public Back in Public Relations:
How Social Media is Reinventing the Aging Business of PR
Brian Solis and Deirdre Breakenridge
Pearson Education, 2009. 314 pp.

The Problem: PR has slipped into complacency. Many PR practitioners still blast news releases and spam everyone with pitches. The same old tired marketing ethics and tactics.

The Opportunity: Social Media allows PRs to overhear relevant conversations. They can adopt a less-is-more, focused, and human approach to share information.

We PR people can embrace Social Media (after we’ve participated as a person and not as a marketer).

Brian Solis and Deirdre Breakenridge wrote Putting the Public Back in Public Relations “to show you how to take advantage of the socialization of media, whether you are just starting out or you’ve been in the communications industry for years.”

Solis is Principal of FutureWorks, a PR and New Media agency. Breakenridge is president and director of communications at PFS Marketwyse.

We now have an opportunity to reshape a worn and beaten profession and transform it into something much bigger and more meaningful, they say. PR 2.0 can thrive in today’s ever-evolving and highly competitive online social climate. Although the technology is new, the principles driving the New PR movement are not foreign; they’re rooted in customer service, the social sciences, and community participation.

These conversations that we can listen to, and eventually participate in, take the form of videos, podcasts, bookmarks, blog posts and comments, tweets, pictures, reviews, meetups and events, and news aggregation. PR needs to follow the authoritative dialogue, wherever it takes place.

One of the most important tips of their book: To be a true member of the online community, you must humanize your intent and story, and learn how, where, and why to participate. By doing so, you abandon top-down engagement and embrace one-on-one interaction.

The way to succeed with New PR is to become a reliable resource of information and knowledge for those who either directly or indirectly affect your brand’s success.

Technology is important, and there will always be new tools. But even though the tools continually change, PR professionals will always start the conversation, facilitate that conversation and then, of course, monitor the conversation.

Twitter, Facebook, and other social networking platforms encourage communicators to condense our stories into a focused package that is specific to each community. This, the authors say, is how we put the PUBLIC back in Public Relations. This is how we start to reshape a 100-year-old-history that has coasted along without resistance until now.

Other tips:

Rather than creating profiles on every popular social platform and befriending everyone across the networks, first identify meaningful conversations, comprehend them, then feed that collective insight back into the organization for positive change.

Measuring the frequency and tone of conversations is the new frontier for PR and marketing, with many solutions launching even now.

Who we are today is not who we will be tomorrow. Embrace the changes outlined in this book and remain open to future learning and growth. Transcend traditional roles and exemplify the new hybrid of Public Relations professionals.


Links for 9 April

April 9, 2009

Tweecious Converts Twitter Links to Delicious Bookmarks http://bit.ly/10Kbwu

Reach customers who are innovators & early adopters to spark enthusiasm and carry our story to the late majority http://bit.ly/LHFMM

Ideas for educators to adapt: 17 Ways To Use Twitter: A Guide for Beginners, Marketers and Business Owners http://ow.ly/2iet

For folks new to Twitter here is a good general overview http://bit.ly/Js6zz

The Hierarchy of Tweets, http://tinyurl.com/cqfqy6, by Kevin McGuire, in The Innovation Diaries

Mobile Surveys at Different Colleges Produce Mixed Signals: http://bit.ly/4sHkt

Check out how @iateflonline is live tweeting the International IATEFL Conference http://tinyurl.com/d76tgq

Web 2.0 for Higher Education LinkedIn Group: http://tinyurl.com/68qd7b

Academics criticised for offering a masters degree covering Twitter and social networking defend themselves http://tinyurl.com/dav8am


Links for 31 March

March 31, 2009

RT @rgbroitman : Great list of social media search tools:  http://tinyurl.com/ckpcyo

Brian  Solis: PR 2.0 isn’t Social Media, and Social Media isn’t Web 2.0. These movements complement each other http://tinyurl.com/djzldz

RT @techpr: Most excellent! (Twitter) Media Database – 473 names – http://tinyurl.com/cnvyp2

Education Week’s Debra Viadero has a new blog about education research http://tinyurl.com/dlarrk

“Social media isn’t a PR tool; it’s not a marketing tool;  it’s a communications tool and a media making/distribution tool set” @chrisbrogan

Preparing to live blog a conference? http://tinyurl.com/6zr6kh HT to @chrisbrogan


Links for 18 march

March 18, 2009

American Educational Research Association (AERA) and the Association of Black Sociologists (ABS) offer workshop for advanced grad students: education research from sociological perspective. http://tinyurl.com/auu8qa

George Washington U – Cision study of how editors/journalists use PR assistance, media databases, and online resources (PDF, 34 p) http://tinyurl.com/bfg888

My Delicious boookmarks tagged Socialmedia http://tinyurl.com/7f6squ

Bookmarks tagged Publicrelations http://tinyurl.com/aqxlk5

Joined the highered Twitter group on @buzzable http://tinyurl.com/dxljfu


Best practices and morning coffee

March 12, 2009

social media meetup madison

About 15 of us from the public and private sectors enjoyed a social media meetup this morning at Madison’s Cafe Soleil.  We got to know about each others’ work and discussed best practices.  How do you manage multiple Twitter accounts? What’s TweetDeck? When you leave an employer, who gets the Twitter account? When do you block someone? Should you ever say anything negative? Thanks to Stephan & Brady peeps for bringing this together.


Links for 10 march

March 10, 2009

Some interesting resources from the Twittersphere

· social media marketing efforts for women (Jeremiah Owyang) http://bit.ly/wSMSn

· RT @higheredu: Resource of the Day: Twitter… 9 professional and graduate school examples: http://bit.ly/dIKG

· Facebook Privacy Settings Every User Should Know (HT to Meg McCall, UW-Madison Dept. of Instructional Tech) http://tinyurl.com/c59bzd


Using Twitter strategically

March 4, 2009

marivic valencia of Broadcast Interactive Media discusses Twitter

At this morning’s social media breakfast-Madison Marivic Valencia of Broadcast Interactive Media discussed Twitter. Moving comfortably from the macro-level to the micro-level, she emphasized that Twitter provides most benefit when it’s integrated with other social media tools into a larger communication strategy.

She recommended setting fairly specific and measurable goals before even starting with Twitter. Will you use it to recruit? Are you selling something? Will you use Twitter for branding? Are you trying to generate media coverage or sales leads or speaking engagements? How do you/will you measure the success of your efforts, and how will you weight your criteria?

A dozen or so communicators—self-employed, campus-based, and private sector people—shared their stories and exchanged tips.

Look for more information on the LinkedIn group Social Media Breakfast-Madison


Six technologies for educators to watch

February 26, 2009

The Horizon Report, 2009 Edition
The New Media Consortium and the EDUCAUSE Learning Initiative
PDF, 32 pages.

Young people in Japan equipped with mobiles often see no reason to own personal computers because their mobile phones do almost all of that stuff anyway.

The authors of this report predict that by the year 2020 most people across the world will be using a mobile device as their primary means for connecting to the internet. It is clear that mobiles are already well on the way to becoming a universal tool for communication of all kinds.

This new edition of the Horizon Report discusses six categories of technologies to watch:

In the first adoption horizon (within the next year) we find mobiles and cloud computing.
In the mid-term horizon (two to three years), geo-everything and the personal web.
The far-term horizon (four to five years): semantic-aware applications and smart objects.

If cloud computing is a relatively new term, think of it this way: Cloud-based applications do not run on a single computer; instead, they are spread over a distributed cluster, using storage space and computing resources from many available machines as needed. Applications like Flickr, Google, YouTube, and many others use the cloud as their platform, in the way that programs on a desktop computer use that single computer as a platform.

Today’s learners use tools for tagging, aggregating, updating, and keeping track of content. They create and navigate a web that is increasingly tailored to their own needs and interests: this is the personal web. A personal web supports one’s social, professional, learning, and other activities via personalized windows to the networked world.

Tagging is one way to organize these scattered pieces of information, but another approach is to aggregate them—use web feeds to pull them together in a single place where updates appear automatically and others can add commentary. Tools like Friend Feed pull all the material a person has published into an “activity stream.” Students can use these tools to gather their work together in a kind of online portfolio; whenever they add a tweet, blog post, or photo to any online service, it will appear in their timelines.

Resources
Delicious: Mobile
http://delicious.com/tag/hz09+mobile
Delicious: Cloud computing
http://delicious.com/tag/hz09+cloudcomputing
Delicious: The Personal Web
http://delicious.com/tag/hz09+personalweb


Links for 26 Feb.

February 26, 2009

Some useful links I’ve found and Tweeted since 6 February

RT @widfm: Watching “How I use Twitter”: http://tinyurl.com/b4xeyu Thx @scobleizer

RT @juztins: The social media frontier is mobile:  http://is.gd/kn3Q

RT @SocialMedia411: How to Reach Baby Boomers with Social Media (ReadWriteWeb): http://bit.ly/zBvpX

Mobile Devices Seen as Key to 21st-Century K-12 Learning http://tinyurl.com/7j8752

Peachpit Press offers free 10-chapter Web 2.0 Marketing eBook on social media, SEO, SEM, Facebook …  http://tinyurl.com/6lytdd

RT @Bud_T: #AERA preliminary program is out on aera.net Also check the AERA tweetup wiki for talks by twits http://tinyurl.com/d5jztx

RT @CReporter: RT @briansolis: list of Twitter Tools for Community & Communications Pros:   http://poprl.com/9sU

RT @dexin 40 PR-Related People To Follow On  Twitter http://bit.ly/oiWV 9:46 PM Feb 7th from TweetDeck