Playing games, disrupting power structures

December 30, 2006

Book Review

Convergence Culture: Where Old and New Media Collide.
Henry Jenkins. New York University Press, 2006

MIT’s Henry Jenkins says he hears a great deal of frustration about the state of our media culture, yet surprisingly few people talk about how we might rewrite it.

This book offers several case studies of groups who he sees as achieving some of the promises of collective intelligence or of a more participatory culture. Jenkins suggests reading these case studies as demonstrations of what it is possible to do in the context of convergence culture.

“Convergence” is the flow of content across multiple media platforms, the cooperation between multiple media industries, and the migratory behavior of media audiences who will go almost anywhere in search of the kinds of entertainment experiences they want.

Convergence represents a cultural shift as consumers seek out new information and make connections among dispersed media content.

Why is this important? Because Jenkins sees how collective meaning-making within popular culture is starting to change the ways religion, education, law, politics, advertising, and even the military operate.

He sees the political effects of these fan communities as coming not simply through the production and circulation of new ideas (the critical reading of favorite texts) but also through access to new social structures (collective intelligence) and new models of cultural production (participatory culture).

He selects case studies that represent “some of the most successful franchises in recent media history.” Some originate on television (American Idol and Survivor). Some originate on the big screen (the Matrix, Star Wars). The Matrix is an example of transmedia storytelling, or the art of world-making. Star Wars fan filmmakers and gamers are actively reshaping George Lucas’s mythology to satisfy their own fantasies and desires.

Some of these franchises originate as books. Harry Potter fans write their own stories about Hogwarts. Grassroots artists find themselves in conflict with commercial media producers who want to exert greater control over their intellectual property.  Some franchises originate as games (The Sims), but each extends outward from its originating medium to influence many other sites of cultural production.

Chapter 6 applies Jenkins’s ideas about convergence to the 2004 American presidential campaign, exploring what it might take to make democracy more participatory.

Jenkins discusses some of the implications of these trends for education, media reform, and democratic citizenship. He returns to his core claim: that convergence culture represents a shift in the ways we think about our relations to media.

We are making that shift first through our relations with popular culture, but the skills we acquire through play may have implications for how we learn, work, participate in the political process, and connect with other people around the world.


PR Theory: 2 new books

December 1, 2006

Happy to receive two new books in the mail from Lawrence Erlbaum, which I’ll review fully in the coming weeks.

Public Relations: Critical Debates and Contemporary Practice
This text for students and practitioners consists of 23 articles that update the 1996 edition of the book and add significant new content. Four themes shape the book: propaganda, history, PR industry, and PR practice. The editors are Jacquie L’Etang and Magda Pieczka of the UK’s Stirling Media Research Institute.

Public Relations Theory II
Editors Carl Botan of George Mason University and Vincent Hazelton of Radford University write, “We are engaged in the new task of giving voice to the need for diversity and competition between theories in public relations. We believe that our field cannot develop further without such a contest of ideas, without a real paradigm struggle. . . . Although we feel that it is useful to understand public relations as a social science, we argue that what are needed today are actual theories of public relations.”


On the bookshelf

November 14, 2006

With the increasing popularity of Second Life and the massive attention being given to the Serious Games Initiative, I find myself increasingly interested in the work of people like UW-Madison’s David Williamson Shaffer and James Paul Gee. I’m way behind the curve in this world, but I’m making amends. I’ve pre-ordered a copy of David’s forthcoming book, How Computer Games Help Children Learn. I’m also reading two Henry Jenkins titles, Convergence Culture: Where Old and New Media Collide,” and “Fans, Bloggers, and Gamers: Essays on Participatory Culture.”


Social media changing PR

October 20, 2006

Cymfony posts a new white paper discussing three forces changing the practice of public relations: overlap with marketing, pressure to quantify results, and a new influence dynamic brought about by the growth of blogs and social media. Among its recommendations are that PR professionals begin to incorporate social media into their communications plan: Identify and communicate with influential bloggers and incorporate a broader blog monitoring program to understand if the messages you place in the media are achieving the desired influence. PR professionals can and must improve measurement as a top priority for 2007. Press clippings are no longer adequate, as executives expect their company units to measure not just outputs bit also outcomes. The 10 Steps to Becoming “Metric Wise” offers some good starting points.


On the future of social media

October 20, 2006

Chris Heuer posts a fascinating essay in New Communications Review about the future of social media. The four trends he sees are that
- social media will become more of a business, but will retain power from its personal passion
- more individuals will band together in networks small and large, changing the very notion of freelancing and employment
- the corporation will be forever changed, traditional media will adapt before dying completely, and all companies will become media companies, and
- ultimately, social media will be a primary catalyst in saving the world. . . or bringing about our demise.

You can learn more about Chris’s work at Social Media Club, organized to share best practices, establish ethics and standards, and promote media literacy around the emerging area of social media.


Links for friday 6 october

October 6, 2006

Top 5 corporate podcast mistakes to avoid like the plague (Small Business Radio)
“Avoiding these common mistakes can mean the difference between huge success and utter disaster.”

Calculating the ROI of blogging (Charlene Li)
“The ROI of blogs can be broken down into three components: 1) Benefits; 2) Costs; 3) Risks”

Marketing to kids where they live (BusinessWeek online)
“Companies hoping to attract young customers are building whole marketing campaigns around social network sites such as Facebook and MySpace.”

Pew / Internet reports recently posted:
The future of the Internet II
Riding the Waves of “Web 2.0″
The Pew Internet & American Life Project produces reports that explore the impact of the Internet on families, communities, work and home, daily life, education, health care, and civic and political life.



Many leaders don’t understand blogs

September 18, 2006

Only a small number of executves among Fortune 1000 companies are convinced “to a great extent” that corporate blogging is growing in credibility either as a communications medium (5%), brand-building technique (3%) or a sales or lead generation tool (less than 1%), and most executives are “somewhat or not at all” convinced of blogs’ growing credibility in these areas, according to the newly issued Makovsky 2006 State of Corporate Blogging survey. A national phone survey of 150 senior executives, conducted by Harris Interactive, found that only 30% of senior executives have a “thorough understanding” of the term “Internet blog” and only 21% said they actively read business blogs at least weekly. The study found that 80% of Fortune 1000 companies have no formal process for monitoring the blogs that are written about them.


PR and the Presidency

September 8, 2006

More than 300 chief PR officers and 600 college and university presidents contibuted information to the book, “Public Relations and the Presidency: Strategies and Tactics for Effective Communications” (CASE Books). I’ll have detailed comments about this book in weeks to come, but for now I’ll say that the 20 chapters are contributed by dozens of writers and offer case studies on the topics PR: A foundation for discussion; Organizing for optimal success; and Enduring challenges for PR. A chapter on new media, contrbuited by Michael Stoner (Lipman Hearne) makes several sound points: In an age in which so many relationships are mediated by the Web, an institution’s brand will take on extraordinary significance. But staffing and funding Web development will be an ongoing challenge because technology is evolving so rapidly. He also says to “expect tectonic shifts as alumni and others come to demand a deeper relationship with their institutions simply because interactive communication allows them to have one.”


2 social media studies from Cymfony

September 8, 2006

The folks at Cymfony have posted a couple more interesting white papers: A 5-page study of Wal-Mart’s reputation analyzed in 675 posts of consumer generated media, and an 11-page resource for making the case for a social media strategy to your organization’s CEO, including an ‘elevator pitch’ and several pages of data, examples, and details to support the pitch.
The Wal-Mart study notices a number of dfferences between issues discussesd in traditional media versus consumer-generated media. The “making the case” paper describes how the new “technology banquet” hosts market conversations and why social media users are an attractive audience (e.g., compared to the average Internet user, blog users are 30% more likely to buy products or services online and they view 77% more Web pages).


How to prioritize your stakeholders

September 8, 2006

Brad Rawlins recently posted a really helpful paper (PDF, 13 pages) at the Intutue for Public Relations site in which he discusses public relations stakeholder theory and stakeholder management. He guides readers through a four-step process: identifying all your potential stakeholders according to their relationship to the organization; ranking stakeholders by attributes; ranking stakeholders by relationship to the situation; and ranking the publics according to the communication strategy (including key publics, intervening publics, and influentials). Brad teaches communications at Brigham Young University.


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