Prof. says: Reward media-friendly faculty

June 24, 2009

“You can teach more people in 10 minutes on television or radio than you will be able to speak to in an entire year in the classroom,” says Michael C. Munger, political science, Duke University, in The Chronicle, 22 June.

“In the triad of research, teaching, and service,” he writes, “the task of dealing with the news media is both service and teaching, and it should be counted as such.

“Administrators have to reward, and honor, success in media relations: Saying ‘it’s part of your job’ will never work. Even the most outwardly focused campus news service will fail to bring faculty members out into the spotlight unless they are trained to deal with reporters and are rewarded for it.”


Leveraging social media in politics

June 24, 2009

yes we did

Book Review
Yes We Did
An inside look at how social media built the Obama brand
By Rahaf Harfoush
New Riders/Voices that Matter. 2009. 199 p.

WASHINGTON (AFP) — The White House provided a live stream on Tuesday of President Barack Obama’s press conference on Facebook allowing users to give instant feedback on his remarks about Iran, health care other topics.

Hundreds of Facebook members from around the world posted their comments on a message board next to a video of the news conference while it was being shown live by the White House at apps.facebook.com/whitehouselive.

This happened yesterday. And it’s nothing new.

Among the things helped Obama win the national election last fall were the campaign’s savvy use of social media.

Author Rahaf Harfoush disclaims any intent to provide a how-to manual, but you can bet that many of Obama’s online communication strategies will be common in all political campaigns from this point forward.

Harfoush says the campaign’s success resulted from refinement—not invention. The team improved on social media tools to build a scalable organization with national reach. That allowed Democrats to compete in areas they had been unable to penetrate before.

This book offers a behind-the-scenes look at the 2008 presidential election and was written by an enthusiastic Democratic activist. So you may (or may not) need to set your politics aside.

The hub of the campaign’s communications was the web site, my.barackobama.com. Early supporters adopted the platform to continue and extend the organizing they had already been doing. They connected with Obama supporters outside their personal networks and amplified their organizational efforts.

“Nothing is more convincing or more powerful than hearing a story from someone just like you,”  Harfoush says. “Keep it real and keep it local.” The MyBO web site allowed users to create events, exchange information, raise funds, and connect with voters nearby.  More than 3 million people created an account on MyBO. They uploaded contacts from their Outlook and Gmail address books and invited their extended social network to joining MyBO. They created special interest groups like Electricians for Obama,  Texas for Obama, and Women for Obama.  They used the site to organize more than 200,000 offline events.

Supporters from across the country could log in and write a note of encouragement to precinct captains and volunteers. Through a unique fundraising campaign, previous donors were asked to match someone’s first-time donation.

Howard Dean’s presidential campaign was notable for its online fund raising success, yet was unable to convert online enthusiasm into actual votes, Harfoush says. When the Obama camp built their online grassroots movement, they ensured that online organizing translated into offline action.


Presentation design for the rest of us

June 2, 2009

slideology

Slide:ology: The art and science of creating great presentations.
By Nancy Duarte
O’Reilly, 2008. 274 p.

A great slide can facilitate epiphanies.

When a presentation is developed and delivered well, it is one of our most powerful communication tools.

But alas. Most of us are not trained graphic artists. We don’t really know how to produce or deliver effective visual presentations. It’s not our fault. Our teachers emphasized reading and writing, not drawing or public speaking.

Nancy Duarte says we could keep blaming our presentation software, but as communicators we need to learn how to create visual stories that connect with our audience.

Duarte is Principal of Duarte Design. Her book Slide:ology shows how to translate ideas into pictures, to display them well, and to deliver them in your own way.

She emphasizes that this is *not* a PowerPoint manual. Instead, Duarte explains principles. She aims to teach you the “why” of good design. Notice that the word “ideology” is embedded in the book name. Duarte hopes we will change our presentation approaches and ideologies.

Duarte agrees with Cliff Atkinson (Beyond Bullet Points) that presentations all too often reflect the presenter’s agenda, rather than building a connection with the audience. That’s unfortunate because presentations serve as part of your branding.

As members of an audience, we naturally pay attention to both verbal and visual communication. Effective visuals reinforces a speaker’s message because they support the narrated message. Expressing intangible ideas visually, so that they can be acted on, is an art form.

Duarte makes the seemingly counter-intuitive observation that data slides are not really about the data. They are about the meaning of the data. But most presenters, she says, don’t understand this distinction. A speaker can refer to one complicated (read: ineffective) chart for 5 minutes, and the audience still can’t figure out the point.

To put it another way, a slide’s value is determined not by the amount of information it contains but by how clearly it communicates conclusions and insights. Save the dense data for your handouts.

Duarte helps us non-designers by devoting several chapters to design principles we can use when we face “the empty expanse of a virgin slide.” I can’t do justice to all this good material in this brief space, but here are a few tips.

Tip 1: Whitespace is as much an element of a slide as titles, bullets, and diagrams. In large part, the use or misuse of whitespace determines a slide’s effectiveness. Putting an enormous amount of text on each slide transforms the slide into a document, rather than a visual aid.

Tip 2: Design your presentation thinking in terms of cinematic story telling.

Tip 3: About all those custom animation features in PowerPoint: Pretend they aren’t there.

Tip 4: If you need a script for a crutch, that’s fine. Just don’t use your slides as a Teleprompter. Instead, use the software setting that lets you alone see the ‘Notes view’ on your computer. Use your computer screen as the teleprompter.


Create presentations that inspire

June 1, 2009

beyond bullet points

Book review
Beyond bullet points:
Using Microsoft Office Powerpoint 2007 to create presentations that inform, motivate, and inspire.
By Cliff Atkinson
Microsoft Press, 2008. 349 p.

“We don’t live our lives in bullet points,” Cliff Atkinson says, “we live in images and stories.”

Beyond Bullet Points is not a quick fix for your current approach to presenting with PowerPoint. Atkinson’s book challenges all us presenters to set aside our old habits and assumptions, especially if we have been using PowerPoint for years.

Time and again, reading this book reminded me of family slide shows. Dad set up his slide projector and a huge screen. In a darkened room he showed gorgeous color photos of our latest travel adventure. His narrative and the visuals produced a seamless entertainment.

Little did we know that years later, this approach would be endorsed by experts on how people learn. Without getting too technical, Atkinson artfully weaves cognitive science into the how-tos of using PowerPoint. Slides should complement the narrative, not try to duplicate it. Many presentations fail because the speaker’s slides are, well, too verbal.

Atkinson shares research realities that dispel the myths and break the habits that stand in the way of effective presentations.
Research reality #1: respect the limits of working memory. The limits of working memory have been acknowledged for decades, but our presentations often don’t honor those limits. People learn better when information is broken up into digestible pieces. Help your audience by “chunking” new information.

Research reality #2: address two channels: visual and verbal. People receive and process new visual and verbal information in two separate channels. PowerPoint presentations do not occur in a paper medium. They are like a movie, with a visual track and an audio track. The two streams of information don’t try to reproduce each other, rather, they complement each other.

Research reality #3. guide audience attention.  Your slides should guide your audience’s working memory. When preparing your show, give each slide a headline, then write out your full narration in the off-screen text box in Notes Page view. Finally, add a graphic in Normal view.

Use a story structure
Dad’s vacation slides illustrated a story about traveling. But whatever your subject, you can use a ‘story’ approach to guide you as you plan and produce your show. Your presentation should have a beginning, middle, and end. This powerful structure ties everything together and keeps one idea flowing to the next. No idea—or slide—is without specific meaning, context, and sequence.

The main character in the story should be your audience. Not your company, not your research. Your presentation asks your audience to take some action, or to believe something.  You create dramatic tension in your presentation by showing a gap between Point A (the status quo; your audience’s problem to be resolved) and Point B (problem solved, because your audience collaborated with your company).

Granted:  On the surface, making a business presentation may seem to have little in common with narrating a slide show about a family vacation. You have lots of money at stake, or you must use lots of numbers. You’re trying to persuade an audience to do something, or to believe something.

But what better way to keep their attention, and guide their decision-making, than by structuring your presentation as a well-illustrated and narrated story?


Solving problems with pictures

May 22, 2009

back of the napkin

Book Review
The back of the napkin:
Solving problems and selling ideas with pictures.
Dan Roam.
Penguin/ Portfolio, 2008.   278 p.
http://www.thebackofthenapkin.com/

Whether or not you rated highly on the analytical skills section of the Graduate Record Exam, you can learn to take an immensely complicated problem, break it down into constituent parts, explain how things work, identify what is missing, and develop an elegant solution.

Dan Roam insists that we all have have the ability to think visually. From the beginning of our lives we learn to look, see, imagine, and show. And almost all kinds of problems can be solved with pictures: business issues, political deadlocks, technical complexities, and organizational dilemmas. That’s because pictures can represent complex concepts and summarize vast sets of information in ways that are easy to see and understand.

Roam presents a case study, spread across six chapters, each showcasing one visual framework.  Here’s the scenario:  “Our latest product release a year ago introduced many new features, making our software the most feature-rich available, but our customers’ reception has been lukewarm. Our sales reps complain that they’re having an increasingly hard time selling our expensive software, given the rise of open source freeware over the past year.”

He walks us through the process of determining why that’s the case. To introduce his concept of visual thinking, he applies the 6 W questions we were taught to ask in journalism class:

‘Who’ and ‘what’ problems relate to things, people and roles.
‘When’ problems relate to scheduling and timing.
‘Where’ problems related to direction and how things fit together
‘Why’ problems relate to seeing the big picture.
‘How’ problems relate to how things influence one another
‘How much’ problems involve measuring and counting.

When presenting data, Roam says, there are thousands of possible charts we could make, but all are derived from just six basic “showing frameworks” or a combination of those six.  Learning when to apply these six frameworks and how to draw them gives us the ability to create a pictorial representation of almost any problem we can see.

He then walks us through a visual imagination activation tool he calls SQVID, a series of 5 questions that brings an initial idea to visual clarity and to refine its focus:

S: Simple vs. Elaborate
Q:  Quality vs. Quantity
V:  Vision vs. Execution
I: Individual attributes vs. Comparison
D: Delta (or change) vs. Status quo.

Combining the six ‘W’ questions and the 5 imagination-focusing SQVID questions creates a powerful analytical tool. Before we know it, solutions begin to appear on the page.

VENI   VIDI   IMAGINI.


Improving presentation style: Good summer reading

May 12, 2009

louvre

I’m just back from a week in Paris. Having visited the Louvre, the Picasso museum, the Pompidou Center, and the Rodin museum, I’m feeling visually inspired. Now I’m talking with one of our graphic designers about cooking up a one-hour lunch time brownbag on the topic: “How to make better presentations.”

My friend Ron Dietl at UCLA’s CRESST is quite the evangelist on this topic and we have presented together.

Like you, we have seen so many potentially good presentations spoiled by godawful slide decks, not only on campus but at regional and national conferences: Slide after slide of bullet points and dense text. Research shows that text-heavy slides do *not* reinforce what the speaker is saying; this practice actually distracts the audience by messing with short-term memory and thus retention.

Our artist, Janet, and I are planning a workshop for researchers about presenting ideas graphically, and telling stories with pictures.

I’m proposing that we cite some of the fabulous ideas in these books

Presentation Zen

slide:ology

Beyond Bullet Points

The Back of the Napkin

Rodin, Picasso, and the Louvre have nothing to worry about. But maybe this exercise will add to effective communication of research.


Education researchers seek to collaborate via new media

May 1, 2009

aero

The Ontario Educational Research Organization (AERO) is working with a government group (Ontario Educational Research Panel) to coordinate resources and build virtual spaces for education researchers to collaborate. The hope is to use new communication tools, including Twitter, to facilitate networking.

Chris Conley has set up @ResearchChat to “support educational researchers by posting events and resources and networking,” and asks whether any similar groups would like to coordinate resources.

Chris envisions educational research discussions akin to #educhat and #journchat and would like to hear from interested researchers or organizations. (For example, many people contributed to the #AERA Twitter stream at the recent annual meeting of the American Educational Research Association).

Chris says, “the possibility for international discussions are pretty exciting and could lead to some interesting collaborations in educational research.” I agree.


.. and the conference goers said:

April 29, 2009

As an experiment in using Twitter as a communications backchannel, I encouraged people to share their reactions to the recent meeting of the American Educational Research Association (AERA) as it was happening.

As mentioned in a previous post, I collected and organized this Twittered conversation, as captured and archived in a week long stream of Twitter messages tagged with AERA or #AERA.

Here’s a sampling of the kind of things the (tech savvy) attendees said at this professional education conference. I’m guessing that similar observations are being at any such conference.

The categories include:
The conference overall: ambience, logistics
Quality of panel presentations and poster sessions
Technology concerns

Conference overall: Ambience

AERA is a very large conference. Growing. And becoming more “corporate”. Not in terms of content but feel.

As a first timer the formality of this event is striking. I’m not much into formal stuff.

Shouldn’t every conference be in San Diego http//twurl.nl/koduh2

So many different languages being spoken at this conference . it’s pretty exciting

Coming to the reluctant conclusion that is better for presenting than 4 attending. Found more energy at itSummit and TLt.

Troubled by being seen as last place for innovation. Had high hopes having never been to conf (defending diss. Next year).

Conference overall: Logistics

3000 conversations 3000 exciting ideas yet 2 often the byway 2 the front line is distance; the voices obscured the meaning lost

At the game design panel I’m on. Great people. Tiny room

For a huge conference like AERA I believe San Diego has the best facilities I’ve experienced. I still prefer New York though.

Hmm trying to decide what session to go to next… AERA is too spread out

I’m at the new directions in learning & instruction session (39.025)… looks like it’s gonna be crowded bc room is tinyyyy.

Impressed w/ AERA accessibility resources; lounges & special transport for the mobility impaired. Airports SAN & PHX great too!

It is hard to imagine how truly huge Aera is until you get here. You need a week just to plan your week.

moje gee session is full b/c the room is TINY. Bullocks. AERA needs to get with the program. http

Really questioning the über conference. AERA is it 2 big 2b useful? Or is it the only way to cross-fertilize these days? @AERAtweetup

WAY too big and WAY too many papers crammed into single sessions; needs to embrace newer ways to share knowledge

I’m easy going but the conference materials are really difficult to manage for first timers

Conference overall: Kudos

Learning so much at AERA

Back from AERA it was fabulous!

Been a long time since logged on – back from AERA. Had a great time reconnecting w/ people

great way to wrap up aera thanks to devane @scd @ksquire and @aleciamarie

Honestly the GSC Resource room is one of my favorite camping rooms.

Aera is huge in terms of numbers and importance but if you keep your eyes and ears open

AERA is too big but I am alternating now NECC odd years AERA even. Both big conf but the critical mass is there for any niche

Great time at this year. Heading to VA EARLY tomorrow.

Quality of panel presentations and poster sessions

more brutal slides; you’d think gaming people would know better

PPT could be worse like the pres. @AERA where presenter READ HER PAPER (with no PPT)! I hope you’re giving her good advice.

Presenters need to get to their research questions well before the halfway mark

Virtual learning environments presented over 1.5 hours using straight (mostly bad) PPT + verbal presentation. Shocking/disappointing

New media session (AERA) this morning was a disappointment. Only some presenters showed.

The race is on! How many words can you fit on a slide? GO!

Wondering how this audience (super formal) would react to a more presentation zen visual.

Zup w/ trend of sitting while presenting(humility?) yet staying behind the table? separate but equal?!

I heart a session where all presenters know how to give a good talk

Discussant is ranting about how horrible powerpoints can be at these mtgs. This discussant rocks!!

Cool use of word clouds to depict qualitative research data by A. Daly for presentation.

Kind of scary how a poster about #FB can get so much media attention and keynote presentations by distinguished researchers get none.

Astounded at the lack of quality in poster visuals. Wish more people would find the flickr stream w/ examples

Individual Sessions: Kudos

At a fantastic workshop at AERA on connecting Educational Research with Media – exciting work new trends… love the Twitter focus

Afterschool gaming session went great – hats off to deb vandell for great feedback yesterday.

good tips from panel on communicating ed research.

Great afternoon at critical educators sig. Connecting on things that matter. Heart vision & passion

Agree – James Gee + Idit Harel definitely best session I have been to! #arvelsig

Both ben devane and Alicia magnifico have made some excellent points about design and literacy. Definitely check out their papers

Good faculty mentoring session at AERA – Dillard

Great stuff by kim griffin on “black tax” -cost of student mentoring for minority faculty

Interesting presentation about using social network analysis to examine online discussions to investigate network density & prestige.

Interesting social network analysis talk. They need to merge with online social network people to capitalize their potential.

Last presenter presented research in the context of REAL students and real items. Breath of fresh air!

Technology: Wireless Internet access

Looking for free wifi/power

Bought wifi access grrrr but much better.

BTW for those who’ve asked TetherBerry is working like a charm. At $12/day for Internet here the app. will have paid off by the end

Camping at GSC Resource room. No wifi

Free wifi at It’s a Grind and at Coffee Bean & Tea Leaf

honestly IMHO wifi is becoming as “infrastructure” as roads and sidewalks. Not an problem. City prob.

how about the conf nixes the printed phone book programs and put the $$ towards wifi access?? …

I’m getting really tired of not having wireless in these conference rooms

poster tho am sad to give up wireless!

spotty tho free/open wireless (linksys) at brickyard cafe near seaport village trolley stop few blks from hyatt

Yeah lack of wifi sucks. But sadly I’ve never been to a conference as big as that could affford to provide it.

how about the conf nixes the printed phone book programs and put the $$ towards wifi access?? not like it’ll happen any time soon…

Technology: general

true but I take it as data of how non digital educational researchers are. is the last place to go for innovation.

Any of these sessions being archived for later access?

What @constances is presenting now abt wowhead just drives the point home of how far behind educ practice is.

In search of the holy trinity table + chair + outlet

is still at AERA without internet connectivity.

Nice to see a quite a few macs among the conference goers.

The clear winner as laptop of choice at ………..MacBook Pro!

just rearranged some deck furniture so that I have a table by an outlet. Working on Prezi for tomorrow

Just roamed around the convention ctr looking for power. What will these places look like in 5 yrs?

Resources:
http://latimesblogs.latimes.com/technology/2009/03/twittering-live.html

http://blogs.asaecenter.org/Acronym/2009/03/a_twitter_experiment.html

http://www.greatideasconference.org/twitterideas.cfm

http://www.searchengineguide.com/jennifer-laycock/dont-miss-the-post-conference-twitter-ne.php

http://www.theinnovationdiaries.com/2009/03/24/the-hierarchy-of-tweets-analysing-the-psychology-of-twitter/


Twittering the AERA conference

April 27, 2009

Providing substantial reactions to conference sessions, sharing information, and promoting one’s blog posts and presentations were the three kinds of information Tweeted most often at the AERA Annual Meeting in San Diego. Some 13,500 people attended during the week of April 13.

Other significant categories of messages included references to Twitter itself, feedback on the overall conference experience, the time and date of a proposed Twitter meetup, and concerns about technology in general (and wireless internet access in particular).

A few weeks before the conference I set up a PBWiki and a Twitter stream to encourage people to record their activities and observations via text message. I set a Twitter search for the keyword AERA. I invited those mentioning AERA in Twitter to follow the AERAtweeup twitter stream and to consider adding their information to the Wiki in advance of the meeting.

As a member of the AERA communication & Outreach Committee I viewed this exercise as an opportunity to

  • capture attendees’ reactions to the content of the sessions
  • capture their reactions to the logistics of the meeting (which spread over several hotels)
  • let each other know what sessions looked particularly promising, and
  • arrange a time for an informal meeting / meetup / Tweetup to talk tech.

During the week of the conference Twitter participants (N ~ 150) sent text messages about their activities  and tagged messages with the keyword AERA or #AERA.

After the conference I captured the Twitter stream of more than 1,000 text messages so tagged. After discarding some messages because of noise or irrelevance I settled on a final number of 973 messages.

categories of Tweets

From the message stream I created a CSV file and pulled it into MS Excel for tagging and sorting. I made two complete runs through the data, fine-tuning my (admittedly informal) tagging system as I went along.

I will share feedback on individual sessions and on the conference as a whole with AERA staff as planning begins for next year’s conference.

Here are a few examples of the messages from some of the categories.

Conference feedback (57 messages)
ksquire @adamaig true but I take it as data of how non digital educational researchers are. #AERA is the last place to go for innovation.

mdwaggoner For a huge conference like AERA I believe San Diego has the best facilities I’ve experienced. I still prefer New York though.

jayneway As a first timer the formality of this event is striking. I’m not much into formal stuff. #aera

Session reactions (151 messages)

elliottjlb RT @jayneway Some very well-known quantitative researchers talking about the importance of qualitative research.Very good to see this. #aera

EveProper #aera interesting work being done in European higher ed at CHEPS

LDinSTL_Chimera @scd Agree – James Gee + Idit Harel definitely best session I have been to! #AERA #arvelsig

Information sharing (120 messages)
pabaker55 Amy Stuart Wells: “I think of ed journalism and ed research as two overlapping circles. Interaction is helpful to both of us.” #AERA

R_Colvin “ability to predict college performance at pt. of admissions remains remarkably poor” #AERA

ShawnEdmondson AERA journal presents research on use of observational methods to improve instruction. http //tinyurl.com/dhpz3t

Self-promotional
crutherford #AERA countdown has begun. Just finished the slides for my presentation on Facebook & teacher knowledge development that will happen 4/14

dhearrin Reading AERA papers in preparation for being a discussant next Tuesday & Thursday. It’s killing me softly …

Tech/wireless
Michaelcjohnson is still at AERA without internet connectivity.

pabaker55 info about wireless at #AERA on the wiki. pls. add more if you discover it http://bit.ly/aHIue

pabaker55 RT @mod_gurl #AERA how about the conf nixes the printed phone book programs and put the $$ towards wifi access?? …

Bud_T #AERA I’m getting really tired of not having wireless in these conference rooms

Tweetup
rmosvold Heading for the tweetup! #AERA

Savvides @Dre1479 Hey there may be a Tweet-up at #AERA. Check this out http://aeratweetup.pbwiki.com/FrontPage

Scd @aeratweetup #AERA Is there another tweetup planned? AERAtweetup #AERA

informal gathering tonight 7:30 at the Yard House brew pub 1023 4th Ave at Broadway, San Diego. good pub food.

Twitter
Bud_T twitter done with the #AERA hashtag for awhile but we need to continue the convo about getting people to use twitter at this conference

DrGarcia twitter #followfriday @LDinSTL_Chimera a shining star early adopter of twitter at #aera !Que Viva la Revoluccion! I’m on her team.

dsnotataera2009 twitter Here’s what I’m doing so far. I’m searching on #aera. The results so far are people talking about using Twitter. [Annoyed with ch limit]

dthickey twitter getting started with twitter in anticipation of AERA

elliottjlb twitter Who’s a@aera from UVA who’s also on Twitter? Looking for some peeps!

General ‘verbing’ (planning, arriving, leaving, etc.).
elliottjlb I’m headed to the conference to register –look out AERA. #AERA

EveProper Listening to linda darling-hammond #aera #fb

glojacobs off to san diego. might be using twitter for blogging the conference. #aera anyone?

grabe AERA begins today. After listening to colleague stories last night glad I am not looking for job as a new prof.

Resources:
http://latimesblogs.latimes.com/technology/2009/03/twittering-live.html

http://blogs.asaecenter.org/Acronym/2009/03/a_twitter_experiment.html

http://www.greatideasconference.org/twitterideas.cfm

http://www.searchengineguide.com/jennifer-laycock/dont-miss-the-post-conference-twitter-ne.php

http://www.theinnovationdiaries.com/2009/03/24/the-hierarchy-of-tweets-analysing-the-psychology-of-twitter/


What is your personal brand?

April 23, 2009

Me 2.0

Book review
Me 2.0: Build a powerful brand to achieve career success
Dan Schwabel
Kaplan Publishing, 2009. 236 pp.

This book aims to help readers manage their careers in the Web 2.0 world and to use emerging media to achieve their goals.

A personal branding expert, Dan Schwabel helps his fellow Generation Y professionals find their way into the world of work through his Personal Branding blog and Personal Branding Magazine.

Schwabel corrects the misconception that personal branding means changing who you are to fit others’ expectations. While image management is typically a product of conscious manipulation, he says, personal branding is about sincerity.

In a world where technology is changing the way we manage our careers, express our value, and communicate with one another, successful personal branding will “grant you real meaning and opportunities for success in your life” if you embrace your passion in the workplace and socially.

How did he do it? When he began his career there were maybe 5 blogs about personal branding, but no Gen Y bloggers were among them. He took the opportunity jump in and differentiate his own personal brand.

Once you’re in the workplace, he says, you will thrive not through ruthless competition with your co-workers, but by positioning yourself as a natural leader and by gaining visibility. Gen X and Gen Y can benefit from each other, he says. Gen X has real-world experience and corporate seniority, while Gen Y has a level of technical savvy that can benefit their older colleagues.